Effective July 6, 2020; upd. July 1, 2021
Section 2: INDIVIDUAL CUSTOMER RETURN POLICY
Section 2.1: DIGITAL ACCESS PRODUCTS PURCHASED ONLINE DIRECTLY FROM EVIA LEARNING
2.1.1 Customers will receive a full refund (if access is cancelled) or be allowed an exchange (for a product of equal value) for online access or digital textbook products that were purchased directly from Evia Learning if the request is made within 14 days of purchase.
2.1.2 Downloadable digital products are not eligible for return once downloaded.
2.1.3 To obtain a refund or exchange, the customer is required to supply the order number and online access code information to Customer Service. To make a refund or exchange request, please send an email to firstname.lastname@example.org.
Section 2.2: STANDARD PRINT TITLES
2.2.1 Customers will receive a full refund for standard print materials that were purchased directly from Evia Learning if the request is made within 14 days of purchase and the print material is received by Evia Learning in new condition within 90 days of purchase. Items that arrive more than 90 days after purchase are no longer eligible for refund, even if they received return authorization within 14 days of purchase.
2.2.2 Customers who wish to exchange a print text for another one of equal value should treat the return and the new purchase as separate transactions. The customer should submit their return request by email to email@example.com and may place a separate order for the new text at their convenience.
2.2.3 Evia Learning does not maintain a textbook rental program and will not accept returns or refunds on used/rental materials.
Section 2.3: GENERAL RETURN AND REFUND CONDITIONS AND RESTRICTIONS APPLICABLE TO INDIVIDUAL CUSTOMERS
2.3.1 Returns will only be accepted for product originally purchased directly from Evia Learning. Product purchased from other sources (wholesalers, bookstores, online resellers, used book distributors) must be returned to the same source they were purchased from. If returned to Evia Learning, such products will not be credited and will only be returned at the customer’s expense.
2.3.2 Customers receive an automated email notification when their product ships, which includes a tracking number. Customers who do not see this notification should check their spam folder and/or search for incoming messages from the email address firstname.lastname@example.org. If the customer cannot locate their tracking number, they may email email@example.com to request the tracking information. It is the customer’s responsibility to be present at the time of delivery to receive the delivery. If the customer fails to do so and the delivery service leaves the package outside at the delivery location, Evia Learning cannot be held responsible for any intervening circumstance causing the customer not to receive the package. Such circumstances do not qualify for a refund.
2.3.3 Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and will be destroyed upon receipt by Evia Learning. Books must arrive in new condition to qualify for a refund. Evia Learning cannot be held responsible for damage incurred during shipment that would disqualify a book from refund. Customers may choose to purchase insurance on a return shipment at their discretion.
2.3.4 Partial credits or refunds are not given for Cancellation or Return of any individual component contained within a product package.
2.3.5 All customer returns must include a copy of the original packing slip, order invoice, or clearly written enclosure with the customer’s name and order number so the return can easily be identified upon receipt by Evia Learning. Evia Learning will make every reasonable effort to identify the sender of all returns to properly credit the sender, but if Evia Learning is not able to identify the sender of any return, a refund cannot be awarded.
2.3.6 All associated shipment and handling costs are the responsibility of the customer.
2.3.7 Evia Learning reserves the right to adjust the size of any refund offered at its discretion, including the right to refuse a refund. Examples of such contextual reasons could be in the case that: (1) a product was used to fulfill class requirements and (2) Evia Learning has reason to believe the student has already received or will receive class credit based on activity in the Evia Learning product or purchase status of the Evia Learning product.