Effective July 6, 2020
Section 1: BOOKSTORE CUSTOMER RETURN POLICY
Section 1.1: ACCESS CARDS WITH CODES FOR DIGITAL PRODUCTS
1.1.1 Evia Learning will accept the return of, at most, 20% of physical, printed Evia Learning Digital Access Cards. This quantity restriction is calculated per line item on an invoice, with a minimum of one valid return per line item. Assuming this condition is met, prior authorization is not required. All returns must be made within 12 months of the invoice date, provided that there is no contract language to the contrary, and further provided that the conditions of Section 1.5 General Return Conditions are met.
1.1.2 Digital Access Codes that were delivered to a bookstore in digital form or as a block of access codes are not refundable barring any specific contract language to the contrary. Any unused block or digital access codes may be deactivated with Evia Learning but will not qualify for credit.
Section 1.2: STANDARD PRINT TITLES
1.2.1 Evia Learning will accept the return of, at most, 20% of in-print Standard Print Titles. This quantity restriction is calculated per line item on an invoice, with a minimum of one valid return per line item. Assuming this condition is met, prior authorization is not required. All returns must be made within 12 months of the invoice date, provided that there is no contract language to the contrary, and further provided that the conditions of Section 1.5 General Return Conditions are met.
1.2.2 The category of Evia Learning Standard Print titles specifically does not include custom print books or beta/pre-print books being piloted at institutions for testing.
1.2.3 Out-of-print titles are not eligible for refund as per section 1.5.4 below. Currently in-print titles are listed in section 1.2.4, but the list is subject to change without prior notification. It is the customer’s responsibility to ensure the return eligibility of all items before making a return. Inquiries regarding the return eligibility of an ISBN may be directed by email to email@example.com.
1.2.4 Currently in-print and refund-eligible Standard Print Titles as of July 1, 2021 through June 30, 2022 include:
Auf geht’s! Beginning German Language and Culture, 4th edition (ISBN 978-1-886553-72-9)
Weiter geht’s! Intermediate German Language and Culture, 1st edition (ISBN 978-1-886553-08-8)
Ritmos Beginning Spanish Language and Culture, volume 1, 2nd edition (ISBN 978-1-886553-61-3)
Ritmos Beginning Spanish Language and Culture, volume 2, 2nd edition (ISBN 978-1-886553-62-0)
Rostros Intermediate Spanish Language and Culture, volume 1, 1st edition (ISBN 978-1-886553-63-7)
Rostros Intermediate Spanish Language and Culture, volume 1, 1st edition (ISBN 978-1-886553-64-4)
Section 1.3: CUSTOM PRINT TITLES
1.3.1 Custom print title items are not refundable, provided that there is no contract language to the contrary.
1.3.2 Credit will not be issued for returns of custom print title, and units will be destroyed by Evia Learning immediately upon receipt.
1.3.3 Any exceptions to policies noted in 1.3.1 and 1.3.2 are required to be approved by Evia Learning prior to products being returned to Evia Learning. Please contact Evia Learning support for preauthorization by email at firstname.lastname@example.org.
Section 1.4: OTHER TITLES
1.4.1 Any Evia Learning titles not covered in sections 1.1, 1.2 or 1.3 are ineligible for return or credit. Any such units may be returned to the sender at their expense, or, barring that, will be destroyed by Evia Learning.
1.4.2 Any exceptions to the policy noted in 1.4.1 must be approved by Evia Learning prior to products being returned to Evia Learning.
Section 1.5: GENERAL RETURN CONDITIONS AND RESTRICTIONS APPLICABLE TO BOOKSTORE CUSTOMERS
1.5.1 Products MUST be returned prepaid in new, unmarked, and resalable condition.
1.5.2 Access card products are non-refundable if scratch off coating on the access code is used.
1.5.3 See section 1.1.2 for rules regarding access codes that were delivered via digital delivery or as a block of access codes to a bookstore.
1.5.4 Out of Print (OoP) products that comply with provisions set forth in Sections 1.1 or 1.2, whichever is applicable, will be accepted for return if received within 90 days of being declared OoP. OoP Custom Print Titles are subject to the terms of Section 1.3, and as such, credit will not be issued and the OoP product will be destroyed upon receipt.
1.5.5 Claims for shortages or damages must be made upon receipt of goods. Items which have been marked or stamped may not be returned.
1.5.6 An original Invoice # and date of purchase by line item should be included within each returned shipment, along with notation indicating returns fall below the 20% quantity limit on returns set forth in sections 1.1 and 1.2, whichever is applicable.
1.5.7 Product should be returned in corrugated cartons (275 pound test, 45 lbs per carton). Fill voids to protect all items. Do not use newspaper or styrofoam in any form as packing material. Books that have pieces of styrofoam within the binding or between pages may be rejected for return as they do not meet new condition. Do not stack on edge of bindings. Evia Learning cannot be held responsible for damage to items incurred during return shipment, and items that arrive in less than new condition will be rejected for credit.
1.5.8 Returns will only be accepted for product originally purchased from Evia Learning. Product purchased from other sources (wholesalers, publishers, distributors) will not be credited and will only be returned at the customer’s expense.
1.5.9 Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and will be destroyed upon receipt by Evia Learning.
1.5.10 Partial credits or refunds are not given for cancellation or return of any individual component contained within a product package.
1.5.11 All associated shipment and handling costs are the responsibility of the customer.
1.5.12 By default, credit received for a return will be held on the customer’s account with Evia Learning. If a customer’s account would show a net credit after accounting for the return, they may submit a written request for a check in the amount of this net credit. The customer must include instructions on how to make the check out and where to send it. A customer may not request a check for a specific return credit if the overall account does not add up to the same net credit balance.
1.5.13 The Evia Learning return address is:
Evia Learning Returns
720 E. 8th St., Suite 4
Holland, MI 49423
1.5.14 Please do not require signature for deliveries during the ongoing covid-19 pandemic.
Section 2: INDIVIDUAL CUSTOMER RETURN POLICY
Section 2.1: DIGITAL ACCESS PRODUCTS PURCHASED ONLINE DIRECTLY FROM EVIA LEARNING
2.1.1 Customers will receive a full refund (if access is cancelled) or be allowed an exchange (for a product of equal value) for online access or digital textbook products that were purchased directly from Evia Learning if the request is made within 14 days of purchase.
2.1.2 Downloadable digital products are not eligible for return once downloaded.
2.1.3 To obtain a refund or exchange, the customer is required to supply the order number and online access code information to Customer Service. To make a refund or exchange request, please send an email to email@example.com.
Section 2.2: STANDARD PRINT TITLES
2.2.1 Customers will receive a full refund for standard print materials that were purchased directly from Evia Learning if the request is made within 14 days of purchase and the print material is received by Evia Learning in new condition within 90 days of purchase. Items that arrive more than 90 days after purchase are no longer eligible for refund, even if they received return authorization within 14 days of purchase.
2.2.2 Customers who wish to exchange a print text for another one of equal value should treat the return and the new purchase as separate transactions. The customer should submit their return request by email to firstname.lastname@example.org and may place a separate order for the new text at their convenience.
2.2.3 Evia Learning does not maintain a textbook rental program and will not accept returns or refunds on used/rental materials.
Section 2.3: GENERAL RETURN AND REFUND CONDITIONS AND RESTRICTIONS APPLICABLE TO INDIVIDUAL CUSTOMERS
2.3.1 Returns will only be accepted for product originally purchased directly from Evia Learning. Product purchased from other sources (wholesalers, bookstores, online resellers, used book distributors) must be returned to the same source they were purchased from. If returned to Evia Learning, such products will not be credited and will only be returned at the customer’s expense.
2.3.2 Customers receive an automated email notification when their product ships, which includes a tracking number. Customers who do not see this notification should check their spam folder and/or search for incoming messages from the email address email@example.com. If the customer cannot locate their tracking number, they may email firstname.lastname@example.org to request the tracking information. It is the customer’s responsibility to be present at the time of delivery to receive the delivery. If the customer fails to do so and the delivery service leaves the package outside at the delivery location, Evia Learning cannot be held responsible for any intervening circumstance causing the customer not to receive the package. Such circumstances do not qualify for a refund.
2.3.3 Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and will be destroyed upon receipt by Evia Learning. Books must arrive in new condition to qualify for a refund. Evia Learning cannot be held responsible for damage incurred during shipment that would disqualify a book from refund. Customers may choose to purchase insurance on a return shipment at their discretion.
2.3.4 Partial credits or refunds are not given for Cancellation or Return of any individual component contained within a product package.
2.3.5 All customer returns must include a copy of the original packing slip, order invoice, or clearly written enclosure with the customer’s name and order number so the return can easily be identified upon receipt by Evia Learning. Evia Learning will make every reasonable effort to identify the sender of all returns to properly credit the sender, but if Evia Learning is not able to identify the sender of any return, a refund cannot be awarded.
2.3.6 All associated shipment and handling costs are the responsibility of the customer.
2.3.7 Evia Learning reserves the right to adjust the size of any refund offered at its discretion, including the right to refuse a refund. Examples of such contextual reasons could be in the case that: (1) a product was used to fulfill class requirements and (2) Evia Learning has reason to believe the student has already received or will receive class credit based on activity in the Evia Learning product or purchase status of the Evia Learning product.